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FAQ's

QUESTION: HOW CAN I MAKE TICKET BOOKINGS ONLINE?

 

ANSWER: BELOW ARE THE STEPS TO FOLLOW WHILE MAKING ONLINE BOOKINGS

            

(1). SELECT YOUR DESTINATION,TRAVEL DATE AND TERMINAL ON THE CHECK AVAILABILITY BOX, THEN SELECT SEARCH. THIS TAKES YOU TO THE PAGE WHERE YOU WILL SELECT THE TYPE OF BUS TO TRAVEL WITH I.E (MECEDES BENZ LUXURIOUS BUS, TOYOTA HAICE AND NISSAN HAICE BUSES) EITHER MORNING OR NIGHT (NIGHT IS ONLY RESERVED FOR THE LUXURIOUS BUS). CLICK ON BOOK ON THE SELECTED BUS TO PROCEED TO THE NEXT STAGE.

            

(2). WHEN YOU CLICK ON BOOK, IT TAKES YOU TO A PAGE WHERE YOU WILL SEE THE BUS LAYOUT. SELECT THE DESIRED SITTING POSITION AND FILL IN YOUR DETAILS IN THE REQUIRED BOXES. AFTER FILLING YOUR DETAILS CLICK ON I ACCEPT. PROCEED TO PAYMENT. YOU WILL SEE A POP UP PAGE TO CONFIRM YOUR DETAILS, CLICK OK TO PROCEED OR CANCEL TO GO BACK AND MAKE CORRECTIONS.

            

(3). CLICKING OK ASSIGNS A TICKET NUMBER (REFERENCE NUMBER) TO YOU AND TAKES YOU TO THE INTERSWITCH WEB PAY PAGE WHERE YOU CAN SELECT YOUR CARD TYPE (INTERSWITCH,VERVE,MASTER CARD OR VALUCARD). ONCE YOU SELECT YOUR CARD TYPE YOU FILL IN YOUR CARD NUMBER,EXPIRY DATE AND YOUR PIN (IF YOUR CARD IS A VERVE CARD ENTER THE THREE(3) DIGIT NUMBER BEHIND YOUR CARD IN THE CVV NUMBER BOX). THEN SELECT PAY, THIS CONFIRMS YOUR PAYMENT AND POPS UP A TICKET PAGE FOR YOU TO PRINT OUT.

 

IF YOUR TRANSACTION WAS NOT SUCCESSFUL YOU WILL GET AN ERROR MESSAGE AND NO TICKET WILL BE PRINTED. 



QUESTION: HOW CAN I BOOK A TICKET ONLINE USING THE YSG SCRATCH CARD?


ANSWER: THESE ARE THE SIMPLE STEPS TO FOLLOW TO BOOK FOR A TICKET USING THE TRAVEL CARD.

 

(1). SELECT YOUR DESTINATION,TRAVEL DATE AND TERMINAL ON THE CHECK AVAILABILITY BOX, THEN SELECT SEARCH. THIS TAKES YOU TO THE PAGE WHERE YOU WILL SELECT THE TYPE OF BUS TO TRAVEL WITH I.E (MECEDES BENZ LUXURIOUS BUS, TOYOTA HAICE AND NISSAN HAICE BUSES) EITHER MORNING OR NIGHT (NIGHT IS ONLY RESERVED FOR THE LUXURIOUS BUS). CLICK ON BOOK ON THE SELECTED BUS TO PROCEED TO THE NEXT STAGE.

 

(2). AFTER CLICKING ON BOOK, YOU WILL BE TAKEN TO A PAGE WHERE YOU WILL SEE THE SEATING LAYOUT OF THE BUS, SELECT YOUR DESIRED SITTING POSITION, THIS DISPLAYS A TEXT BOX FOR YOU TO ENTER PASSENGER DETAILS I.E: TITLE, NAME AND AGE, THEN CONTACT DETAILS I.E: E-MAIL ADDRESS, PHONE NUMBER, NEXT OF KIN DETAILS, ADDRESS E.T.C. THEN YOU SELECT SCRATCH CARD FROM THE PAYMENT OPTIONS.

 

(3). ONCE YOU SELECT SCRATCH CARD OPTION, A DIALOGE BOX IS DISPLAYED CLICK ON OK TO CLOSE THE DIALOGE BOX, THEN SCRATCH THE TRAVEL CARD AND ENTER THE ALPHANUMERIC CODE INTO THE TEXT BOX AFTER WHICH YOU SELECT USE, THIS TAKES THE VALUE OF THE CARD. INPUT THE TRAVEL CARD VALUE TO MATCH THE TICKET AMOUNT.

 

(4). CLICK ON THE BOX NEXT TO "I ACCEPT THE TERMS AND CONDITIONS" AND THEN CLICK ON THE BIGGER BOTTON WITH THE INSCRIPTION "I ACCEPT. PROCEED TO PAYMENT" TO CONFIRM YOUR TICKET. AFTER DOING THIS, YOUR TICKET WILL AUTOMATICALLY BE PRINTED OUT AND AN SMS WITH YOUR TRANSACTION ID (TICKET NUMBER) WILL BE SENT TO YOUR PHONE.

 


QUESTION: HOW CAN I GET MY BALANCE (CHANGE) IF I BOOK THE TICKET WITH A CARD HIGHER THAN THE TICKET AMOUNT?


ANSWER: ONCE YOU HAVE A BALANCE AFTER USING YOUR TRAVEL CARD, AN SMS WILL AUTOMATICALLY BE SENT TO YOUR PHONE WITH AN NEW CODE BEARING THE BALANCE AMOUNT THAT YOU CAN USE FOR YOUR SUBSEQUENT (NEXT) BOOKING.


QUESTION: HOW WILL I USE THE BALANCE AMOUNT CODE SENT TO MY PHONE TO BOOK FOR A NEW TICKET?


ANSWER: TO USE A BALANCE CODE, SELECT YOUR ORIGIN, DESTINATION, DEPATURE DATE AND TERMINAL JUST LIKE YOU DO FOR A NORMAL BOOKING, AFTER ENTERING YOUR DETAILS, SELECT "REFUND CASH COUPON?" JUST BELOW THE PAYMENT OPTIONS. ENTER THE CODE SENT TO YOUR PHONE INTO THE BOX PROVIDED AND CLICK ON USE, THIS REFLECTS THE AMOUNT THE COMPNAY OWES YOU. YOU CAN NOW BUY EXTRA TRAVEL CARDS TO BALANCE UP THE AMOUNT (IF IT IS NOT UP TO THE TICKET AMOUNT), THEN YOU FOLLOW THE PROCEDURES OF ONLINE BOOKING WITH SCRATCH CARD.